Shipping, Returns, Exchanges and Refunds
To return an item to us, please email Stacey@Zaggora.com.
We have a highly trained team of experts (who also happen to be amazing) who are standing by to help you out with your order. You can return an item up to 365 days after your order.
All orders are shipped, tracked and delivered by DPD Next Day Service in the UK, fully tracked. Shipping is free on all orders of £75 or more and we'll also pay to send you a replacement if you'd like a different size or style.
Refunds and exchanges
If you have any issues with your order, we'll work with you to make it right. In the event you're not happy with your order or you're unhappy with the size, just send an email to Stacey@zaggora.com to return an item.
Items eligible for refunds or exchanges
You can return new, unworn and unopened items, with all tags attached within 30 days of delivery for an exchange or a refund.
We can only refund the amount paid. Sadly we are not able to refund any charges to ship the items back to us or the original shipping to you if you paid for this separately.
All items need to be in a sellable condition. This means being new, unworn and in original undamaged packaging. This is so our fulfillment center has tagged the returned item as "Sellable", not as 'Defective' or 'Customer Damaged'.
If an item is received as "Defective" or "Customer Damaged", sadly we will not be able to offer a refund. Items would be classified as 'Customer Damaged' if they have been worn for a workout, contain traces of chemicals or substances or traces of pet hair. Sometimes, items are also classified as "Defective" or "Customer Damaged" if they are received without the original tags or packaging so please do keep on the tags when you try your items for the first time. If any items are received as damaged or customer damaged, the items will be disposed of.
Returning an item - who pays the shipping costs
If you're returning an item due to it being unwanted, the shipping costs for the item to reach our warehouse will be bourne by you.
We'll quickly provide you with shipping labels and an RMA so that the items can be accepted back into our warehouse. We cannot however reimburse the shipping cost back to us.
It's also your responsibility to ensure the item gets back to us and we always recommend shipping it back to us with tracking. This way, we can find it if it's lost or mis-placed. If you are exchanging the item into something else, the shipping cost to ship a new item back to you will be covered by us.
Items shipped to you in error
If you are returning items to us which have been shipped to you in error, we'll gladly cover the shipping cost of those. This really doesn't happen very often, but when it does, we make it right quickly.
When can I expect to receive an eligible refund?
You should expect to receive your refund within 14 calendar days of your item being processed in our warehouse. Please allow up to 5 days for items received in the warehouse to be processed and the return to be approved. From the day were refund you your bank may take up to 5 working days to credit the funds into your account.
We honour all refunds if you let us know within 14 days of purchase and when the item is received back with original tags and in original packaging in sellable condition.