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Refund Policy

If you have any issues with your order, we'll work hard to make it right.

We have an amazing team standing by to help you out with your order. 

To return an item to us, please go to the Return an Item page here within 14 days from receiving your order to request a return or exchange.

Shipping

All orders are shipped, tracked and delivered by DPD Next Day Service in the UK, fully tracked. Shipping is free on all orders of £50 or more and we'll also pay to send you a replacement if you'd like a different size or style. 

Refunds and exchanges 

You can return new, unopened items within 14 days of delivery for a full refund or an exchange into an alternative item. 

Once your return/ exchange has been approved you will have 14 days to get the items back to us. Please note that if items are received over 14 days after the return authorisation we will not be able to process a refund and may ask you to pay shipping to return the item back to you or choose to dispose of the returned item if no response is received within 7 days. 

Returning an item - who pays the shipping costs

Unwanted items

If you're returning an item due to it being unwanted, the shipping costs for the item to reach our warehouse will be bourne by you.

We'll quickly provide you with shipping labels and an RMA so that the items can be accepted back into our warehouse. We cannot however reimburse the shipping cost back to us.

It's also your responsibility to ensure the item gets back to us and we always recommend shipping it back to us with tracking. This way, we can find it if it get's lost or mis-placed.  If you are exchanging the item into something else, the shipping cost to ship a new item back to you will be covered by us.  

Items shipped to you in error

If you are returning items to us which have been shipped to you in error, we'll gladly cover the shipping cost of those. This really doesn't happen very often, but when it does, we make it right quickly.  

When can I expect to receive an eligible refund?

You should expect to receive your refund within 14 calendar days of your item being processed in our warehouse. Please allow up to 5 days for items received in the warehouse to be processed and the return to be approved.From the day were refund you your bank may take up to 5 working days to credit the funds into your account. 

We honour all refunds if you let us know within 14 days of purchase and when the item is received back with original tags and in original packaging in sellable condition.

Just to be clear, that means our warehouse has tagged the returned item as "Sellable", not as 'Defective' or 'Customer Damaged'. We will also have photos of this sent to us. 

If an item is received as "Defective" or "Customer Damaged", sadly we will not be able to offer a refund. Sometimes, items are classified as "Defective" or "Customer Damaged" if they are received without the original tags so please do keep on the tags when you try your items for the first time. 

If you need to return an item, please email kim@zaggora.com with your order number and details about the product you would like to return. We'll get back to you real quick with the returns label and return instructions.

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