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Free UK Next Day Delivery & Easy Returns

  • Free Next Day Delivery orders over £50
  • Otherwise, Next Day Delivery £4.95

Returns & Exchanges

  • Free Label for Exchanges or Store Credits. 
  • We dispatch all orders from Bristol.

Choose UK Delivery Options

  • Express Next Day - Tracked

Deliveries are made by DPD Courier in the UK.

Deliveries to N.Ireland, Scottish Highlands, Jersey, Guernsey and Isle of Man are made via Royal Mail 24 Hour service.  Please order before 1pm Monday to Friday for Next Day Delivery. Orders made after Friday 4pm, will be processed on the following Monday. Next Day Delivery is Monday to Friday. Orders dispatched Friday, will be delivered Monday. 

Delivery Process

  • Order received & prepared for dispatch
  • Order Fulfilled & dispatched 
  • Fulfilled & Sent Tracked
  • Shipping and Tracking number emailed to you

How long will it take to arrive?

Within the UK, we dispatch all orders on a Next Day (DPD) or 24 hour (Royal Mail) service. Deliveries occur Monday to Saturday.

How will I know it has been sent?

We'll send you an email with the tracking number and shipping confirmation. If you like, you can also sign up for an alert in Facebook Messenger. You can track your order via web tracking. 

What if I don't like my order?

We'll send you a Free, Pre-Paid Returns Label within 60 Days from your order date if you'd like to return your item for an exchange or Store Credit.

You can notify us that you would like to return an item for a refund within 14 days of receipt. All returned items must be in a sellable condition (see below). 

You can easily return an item using this page here.

Items eligible for refunds or exchanges

All returns items need to be in a sellable condition. This means being new, unused and in original packaging. We're not able to refund any returned items where the original product packaging is not included or is damaged. We can only refund the amount paid. Sadly we are not able to refund any charges to ship the items back to us or the original shipping to you if you paid for this separately. If an item is received as "Defective" or "Customer Damaged", sadly we will not be able to offer a refund or store credit. Items would be classified as 'Customer Damaged' if they have been used, contain traces of chemicals or substances or traces of pet hair.  If any items are received as damaged or customer damaged, the items will be disposed of. Please return your item to us within 14 days of notifying us. If we receive a return after this date we can process for a store credit or exchange but not a refund.

Returning an item - who pays the shipping costs

Exchanges

Free Return Label to return for exchange or Store Credit.

Unwanted items

If you're returning an item due to it being unwanted, the shipping costs for the item to reach our warehouse will be bourne by you.  It's your responsibility to ensure the item gets back to us and we always recommend shipping it with tracking. This way, we can find it if it's lost or mis-placed. 

Items shipped to you in error

If you are returning items to us which have been shipped to you in error, we'll gladly cover the shipping cost of those. This really doesn't happen very often, but when it does, we make it right quickly.  

When can I expect to receive an eligible refund?

You should expect to receive your refund within 7 calendar days of your item being processed in our warehouse. Please allow up to 2 days for items received in the warehouse to be processed and the return to be approved.  From the day when your refund is processed, your bank may take up to 3 working days to credit the funds into your account.

Updated on 23.06.2019.