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Delivery & service.

Delivery & service.

We have a highly trained, passionate team that delivers exceptional service and delivery to all of our customers. Since 2011, Zaggora has been supported by over 1 million customers, served by a dedicated team of 30 people.

Stacey, below, manages our customer care team helping customers around the world by providing phone, email and messaging support before and after online ordering.

Stacey here, manages our customer care team helping customers around the world by providing phone, email and messaging support before and after online ordering. The team respond to most customer questions on the same day working in Europe and the USA to provide coverage throughout the day.

We also monitor other comms channels like Twitter, Trust Pilot and Facebook to respond to customers questions before or after an order. The team genuinely care about every customer and seek to provide as much help as they can for every order and in a timely manner. As customers of online businesses ourselves, this is what we would want.

If you have any questions about your order, please use our Live Chat option or contact us by phone or email, details in the footer of this page.

Fast, efficient delivery.

Fast, efficient delivery.

We have fulfilment operations in Bristol, UK and in Ohio, USA that serve all online orders. Most orders are fulfilled same day, Monday through Friday. Customers can choose between delivery services at checkout, but all are fully tracked and traceable in transit so you know where they are. We work with UPS and DHL globally to manage our logistics operations.

Every order package we dispatch is fully trackable by customers. After each order is fulfilled by the warehouse team, we'll email you the confirmation with the tracking link from the carrier so that you can see where your order is at all times. In the UK, customers will receive a separate email from UPS providing options to choose a delivery time or change delivery address to one that is most convenient for you.

If there are any issues with your delivery, you can always contact our customer care team who will assist you.

Expert packaging & fulfilment.

Expert packaging & fulfilment.

Our expert fulfilment teams process thousands of orders each week, working tirelessly to get our products to customers all over the world. Our UK warehouse is based in Bristol with the USA warehouse based in Ohio - close to major transportation and carrier hubs to allow for quick delivery and processing of packages for customers.

Every package is packed professionally with thought in the design, weight and safety of each delivery. We use recycled packaging to minimise the impact on the environment. We also include into each order your Packing Slip so you can clearly see which items you have ordered and the sizes. There are also instructions on how you can easily return your order.

The team add to each order a Lookbook of new Zaggora products that are arriving in the coming weeks. Each of these products can be reserved by providing an email address on the size you would like. When the item is in stock, we'll send you a one time email letting you know.

If you have any questions about your order, please contact our Customer Care team.